ACE Health Coach Certification Practice Test

A client expresses difficulties in maintaining exercise due to increased working hours and family commitments. What response demonstrates the most empathy?

1. Let's modify your program to maximize your available time.

2. You must make time to exercise to keep up with your kids.

3. Wow, you sound really busy. I understand how that feels.

4. Prioritize your goals, and exercise will become easier.

The correct answer is: Prioritize your goals, and exercise will become easier.

The response that demonstrates the most empathy is one that acknowledges the client's feelings and current struggles. By saying, "Wow, you sound really busy. I understand how that feels," the individual is connecting emotionally with the client's situation. This response shows that the coach is listening attentively and validating the challenges the client is facing, which is crucial for building a supportive coaching relationship. Acknowledging the client's feelings helps build trust and rapport, making it easier for the client to open up about their challenges. This emotional validation can encourage the client to feel understood and supported, which is essential when they are experiencing difficulties in maintaining exercise amidst other life demands. While other responses may offer practical suggestions or solutions, they do not capture the emotional aspect of the client's experience. Responses that focus solely on modifying programs or prioritizing goals might seem practical, but they lack the empathetic connection that the client likely needs in that moment.