ACE Health Coach Certification Practice Test

The three steps involved in active listening are ____________, __________ and ____________.

1. reassuring; validating; interpreting

2. mirroring; validating; empathy

3. questioning; reflecting; concluding

4. acknowledging; summarizing; confirming

The correct answer is: mirroring; validating; empathy

Active listening is a vital communication skill that enhances understanding and builds rapport in conversations. In the context of active listening, the correct trio of steps is mirroring, validating, and empathy. Mirroring involves reflecting back what the speaker has communicated, both verbally and non-verbally. This shows that you are paying attention and encourages the speaker to continue sharing. Validating is the process of affirming the speaker's feelings and experiences, making them feel heard and understood. This step is crucial in establishing a connection and ensuring that the speaker feels acknowledged. Empathy is the ability to put oneself in the speaker's shoes and understand their perspective from their emotional standpoint. This deep understanding fosters a supportive environment that encourages openness for further discussion. Together, these components create a robust framework for active listening, where the listener not only hears the words but also comprehends the emotions and intentions behind them, leading to more constructive and meaningful conversations.